Refund Policy

Our refund policy at All About Annie is designed to ensure customer satisfaction while also being transparent about our commitment to delivering high-quality branded merchandise. In line with this, we want to clarify that we do not offer refunds on any orders once they have gone to print. Once an order has gone to print, we are unable to process any refunds, as the customisation process has commenced.

We understand that mistakes can occur, and we strive to rectify any issues to the best of our ability. In the event that an item is faulty or damaged, we will work with you to provide a replacement. We do not offer refunds on any items but we will always rectify any issue that arises. We take pride in the quality of our products and want to ensure that you are completely satisfied with your purchase. This does not happen often but during busy periods or due to issues beyond our control some orders may go out of turn around. We cannot offer refunds if an order has gone out of turn around.

We encourage our customers to carefully review their orders before they are finalised to avoid any issues. If there are any concerns about the customisation or the products themselves, please don't hesitate to reach out to our customer service team at We are committed to addressing any issues promptly and finding a suitable solution.

At All About Annie, we value our customers and aim to provide a positive experience with our branded merchandise. Thank you for your understanding of our refund policy, and we appreciate your trust in us as your supplier of customised products.