After Sales Care

After Sales Care

We pride ourselves on our professional service and will always endeavour for a hassle free after sales service.

Where Is My Order

Due to the nature of personalised products there are production lead times, these are viable on the product pages. We always aim to complete production as quickly as possible and once production is complete they will be shipped using your chosen method. During busy periods such as Mothers Day, Fathers Day, Christmas etc, production times may be longer.

If you haven't received your order yet, please contact us by using our Contact Us form and we will look in to the delivery further for you.

I Have A Damaged Item What Shall I Do?

We always endeavour to ensure your order is received safely. However, on rare occasions a product my be damaged during shipping.

If you have received a damaged product, please Contact Us with a photo of the damaged item and we will advise on what to do next. 

How Do I Return My Item To You?

All goods that have been personalised, bespoke or made to your specific requirements and perishable products are non-refundable, unless damaged or faulty. Your statutory rights are not affected.

Something Is Missing From My Order

Due to the wide range of products/suppliers and production times we have, it isn't always possible to ship all products together, meaning some items may arrive before others.

If you haven't received all your items, please Contact Us with your missing items and we will advise on what to do next. 

I Want To Cancel My Order

Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.

If you want to cancel your order, please Contact Us and we can advise whether your order has been started yet or if it is possible to cancel your order.